Here are some initial trouble shooting steps you can try:
- Check to make sure the retailer is still in our program. Open your ShopRaise app and click the Merchant list link to view all participating retailers.
- Try closing and reopening your browser (i.e. Chrome). Make sure all tabs on your browser are completely closed before reopening.
If these steps don't work Contact Us and we will do our best to get your app up and running ASAP.